Associate Patient & Customer Experience Liaison

Northwell Health • Port Jefferson, NY

399d • $52,208 - $69,264

About The Position

The Associate Patient & Customer Experience Liaison serves as a vital link between care providers, patients, and their families, ensuring effective communication and addressing non-medical needs. This role focuses on enhancing patient satisfaction and comfort by providing information, support, and resources to patients and their families throughout their hospital experience.

Requirements

• High School Diploma or equivalent required.
• 0-1 years of relevant experience, required.

Responsibilities

• Maintains ongoing communication with patients and their families.
• Makes periodic rounds of the waiting room, examination areas, lobby, treatment floors, emergency room etc. to check in with patients and/or families and assess satisfaction and comfort level.
• Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays.
• Provides directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc.
• Provides general, public information regarding other hospital services and programs.
• Interprets and communicates the Patient Bill of Rights and other policies and procedures to patients, families, staff and volunteers.
• Communicates any concerns needing immediate attention to the appropriate staff person (e.g. Nursing, Security, Access Services, Maintenance etc.).
• Responds to some comfort needs for patients as approved by nursing.
• Escorts families to the patient's exam room, when appropriate.
• Performs related duties as required.

Benefits

• Comprehensive benefits package including health insurance, dental insurance, and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED