Associate Patient Care Coordinator

UnitedHealth Group • McAllen, TX

213d • $16 - $28 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator (Assc PCC) is responsible for providing general functions that include patient telephonic outreach and greeting with the purpose of scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit (PSU). A primary focus of this position is to schedule patients with PSU providers for a comprehensive annual screening visit.

Requirements

• High School Diploma/GED (or higher)
• 3+ years of experience working in a medical office
• Intermediate level of proficiency in PC software computer skills such as Microsoft Word, Excel, Power Point and other departmental specific programs/applications
• Ability to commute 25% of the time
• Access to reliable transportation and valid US driver's license

Nice To Haves

• Knowledge of medical terminology and anatomy
• Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
• Independent problem identification/resolution and decision-making skills
• Ability to prioritize, plan, and handle multiple tasks, demands simultaneously
• Strong communication and inter-personal skills
• Excellent written, verbal and communication skills
• Bilingual in English & Spanish

Responsibilities

• Prepares weekly reports including documentation for management regarding the status of Data Rap appointments and general patient information
• Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data
• Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments
• Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates
• Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
• Completes a monthly membership report to review new members and to check for patients that are not reachable
• Coordinates with PHC customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
• Validates patients' attestation sheets and conducts research to determine when a patient may need a follow-up visit
• Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department
• Reviews and tracks the Data Rap process to ensure patients are scheduled in a timely manner and or re-schedule as needed
• Provides customer service to patients in person and via phone. Greets patients as they arrive and ensures appropriate paperwork and accompanying documentation is completed and collected for patient file and billing
• Inputs and/or updates patient demographic information in RIS and advises on the collection of patient payment
• Schedule routine and follow-up appointments. Reviews all incoming faxes and routes to the appropriate area of the clinic
• Serves as a team lead as needed by the Clinic Administrator or Supervisor, Clinic Operations
• Performs all other related duties as assigned

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED