Associate Patient Care Coordinator

UnitedHealth Group Inc.-posted 17 days ago
$16 - $28/Yr
Full-time • Entry Level
Onsite • Gilbert, AZ
5,001-10,000 employees
Insurance Carriers and Related Activities
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As an Associate Patient Care Coordinator, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child and Transplant Services. Location: Mercy Gilbert Medical Center (MGMC), located at 3555 S Val Vista Dr, Gilbert, AZ 85297

  • Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
  • Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
  • Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information
  • Positions for this function will be responsible for checking in and obtaining all demographics and insurance information for patients
  • Answer billing questions
  • Deliver and create patient estimates based off insurance benefits
  • High School Diploma/GED (or higher)
  • 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment
  • Basic level of proficiency with computer and Windows PC applications, including the ability to learn new and complex computer system applications
  • 1+ years of Registration experience in a hospital OR medical setting
  • Understanding of medical terminology
  • Working knowledge of insurance policies and procedures and patient care setting
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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