Associate Patient Care Coordinator

UnitedHealth Group • Farmington, CT

1d • $16 - $29 • Hybrid

About The Position

The Associate Patient Care Coordinator plays a critical role in maintaining the integrity of patient records within the Epic Electronic Health Record (EHR) system. This position focuses on monitoring and managing work queues to ensure compliance with duplicate patient account review processes. The coordinator will uphold organizational standards by ensuring patient demographic information is accurate, confidential, and compliant with regulatory requirements. Attention to detail and strong organizational skills are essential to support clinical and operational efficiency.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience working with Epic
• 1+ years of experience working in a medical setting
• Beginner level proficiency in Microsoft Office
• Strong attention to detail and organizational skills

Nice To Haves

• Experience in patient registration or health information management
• Knowledge of healthcare compliance standards
• Effective communication and problem-solving abilities

Responsibilities

• Monitor Epic work queues daily for alerts related to duplicate accounts, name changes, and upcoming appointments, prioritizing and documenting actions to safeguard patient care and scheduling
• Maintain precise entry, updates, and audits of patient records in Epic, ensuring demographic information is correct and compliant with HIPAA and organizational standards
• Review and resolve duplicate patient accounts by investigating discrepancies, validating demographic details, and collaborating with staff to confirm corrections and prevent future duplication
• Partner with clinical and administrative staff to resolve discrepancies, communicate with users to clarify or correct records, and support leadership with reporting and compliance tracking

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED