Associate Patient Care Coordinator - Orlando, FL

UnitedHealth Group • Orlando, FL

126d • $16 - $28

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible for scheduling all new patient evaluations, follow up appointments, answering phones and mapping routes for home visits. This position is not a patient facing role.

Requirements

• High School Diploma / GED (or higher)
• 2+ years of customer service experience with data entry and strong communication skills both in person and via phone
• 1+ years of experience / working knowledge of medical office procedures and medical terminology
• 1+ years of experience with navigating Internet tools such as Google Map and Map Quest
• Advanced level of proficiency with Microsoft Office applications to include Excel, Word, and Outlook

Nice To Haves

• Experience in a physician's office, clinical or hospital setting
• Working knowledge of EMR and/or TruCare
• Previous experience working in a call center type environment
• Bilingual (English/Spanish) language proficiency

Responsibilities

• Provide telephonic patient outreach and patient experience calls
• Coordinates patient care as directed by physicians, company standards and policies
• Supports and follows Standard Delegation of Orders (SDO)
• Schedules all new patient evaluations for Palliative Care
• Schedules all follow up appointments for Palliative Care Physicians, RN's and LVN's
• Responsible for mapping patient home visit driving routes for Palliative providers using a web-based application (Google maps, Map Quest, etc.)
• Building referrals in EMR systems
• Updates and maintains master list of Palliative/Bridges Patients for reports
• Updates and maintains SharePoint with all patient changes
• Answer phones, resolves call or routes to appropriate contact
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed in timely manner
• Processes requests for medical records release and maintains appropriate logs, etc
• Ability to work independently
• Performs all other related duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees