Associate Patient Care Coordinator Floater– Multiple Cities NY

UnitedHealth Group • Lake Success, NY

1d • $16 - $28 • Onsite

About The Position

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Optum ENT has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator Floater is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: Monday through Friday 37.5 hours work week between the hours of 7:30 am to 5:30 pm. Rotating Saturdays from 7:30 am to 5:00 pm (two times per month). The shift will be determined by the hiring manager upon hire. Location: 2 OHIO DRIVE, Suite 200, Lake Success NY 11042 50 Route 111, Suite 105, Smithtown, NY 11787 4045 Hempstead Turnpike, Suite 200, Bethpage, NY 11714

Requirements

• High School Diploma/GED (or higher)
• 1+ years of computer proficiency experience in Microsoft Office
• 1+ years of customer service or healthcare related experience
• Ability to travel 25 %25 of the time to float to other offices: 2 OHIO DRIVE, Suite 200, Lake Success NY 11042 50 Route 111, Suite 105, Smithtown, NY 11787 4045 Hempstead Turnpike, Suite 200, Bethpage, NY 11714
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

• 1+ years of medical assistance experience
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• Ability to be cross trained as an MA

Responsibilities

• Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Verify eligibility and authorization and flag appointment accordingly
• Scan insurance card(s)
• Collect co-payments and outstanding balances
• Post payments received in practice management system and provide system-generated receipts
• Ability to float to other ENT locations
• Acknowledge patients in PM
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Document patient care using electronic medical record software
• Schedule appointments, complete prior authorizations, process medication refills, handle referrals, answer calls and complete paperwork as needed
• Perform other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees