Associate Patient Care Coordinator - Fallsgrove Endoscopy Center

Surgical Care Affiliates • Rockville, MD

296d • $18 - $21

About The Position

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment. Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge. We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business. We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care. We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients. We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines. The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

Requirements

• High School Graduate.
• Trained in Medical Office protocol.
• At least one year of experience in a Medical Office setting with a working knowledge of Medical terminology.
• Prior experience with scheduling desired.
• Previous experience with multiple phone lines and routine front office equipment.
• Above average computer skills needed, e.g. experience in all aspects of MS Office.
• Pre-employment physical with additional testing as required to meet OSHA standards.

Responsibilities

• Work directly with the Administrator (or Front Office Supervisor) for the smooth functioning of the reception/registration aspects of the Center.
• Maintain the daily schedule, answer multiple phone lines, and obtain patient registration information.
• Enter demographic and insurance information into the billing system and verify pre-authorization numbers.
• Schedule appointments and complete patient demographic and insurance information.
• Accurately schedule a patient for a procedure or change an appointment in the automated scheduling system.
• Call patients to complete their registration form, asking all questions in a professional manner.
• Review all registration forms and follow up by phone if any pertinent information is incomplete.
• Obtain pre-authorization for procedures at the Center.
• Check every patient's insurance to see if an authorization is needed for a procedure.
• Call the Professional office to obtain referrals for the procedure.
• Print a list of completed patient information prior to the procedure date.
• Prepare and review data prior to the day of the procedure.
• Verify the accuracy of the next day's schedule and print completed registration forms.
• Assemble chart paperwork and check that all papers have the patient's identification sticker.
• Call all patients the day before the procedure as a reminder.
• Print billing sheet the working day prior to the procedure date.
• Prepare the patient identification bracelet.
• Verify the presence of a consent form for the procedure.
• Greet patients on the day of the procedure and verify the correct procedure and physician.
• Explain the center policy on Advanced Directives, grievance process, and Patient Rights and Responsibilities.
• Assemble the chart and notify the nursing staff that the patient is ready.
• Answer questions of family/friends regarding the progress of the procedure.
• Efficiently and courteously answer multiple phone lines and direct calls.
• Maintain an adequate inventory of stationary and printed forms.
• Operate and troubleshoot computer, fax, copier, and printer.
• Inform supervisor of any problem with the schedule.
• Open the Center in the morning for patients.
• Keep the reception area neat and clean during the day.
• Complete any request for a copy of medical records.
• Perform additional duties as directed.

Benefits

• USD $18.00/Hr.
• USD $21.00/Hr.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED