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This position assists customers in ordering parts and supports the growth of MacAllister Parts Sales, which provides parts to walk and/or call-in heavy equipment and engine customers. Representative duties include providing customer service and parts orders assistance to walk and/or call-in customers and the heavy equipment and engine service departments, locating parts and ordering them over the computer, processing all backorders and returns for customers and service department, increasing profits by recognizing potential sales opportunities and capitalizing on them, providing PSSR's and EMC's with sales leads, process credit card orders.