Associate, Partner Network Operations

Flex • New York, NY

2h • $68,000 - $120,000

About The Position

Flex’s Partners play a critical role in our ability to acquire new users and provide them with a world class experience. As a Partner Network Operations Associate, you are responsible for the day-to-day execution that keeps our payment pipelines healthy. You ensure that integrations are technically sound and financial flows are precise, acting as a high-urgency 'Doer' who balances technical monitoring with financial resolution. By acting as a cross-functional bridge across multiple internal teams, you follow defined workflows to troubleshoot and resolve discrepancies, ensuring seamless outcomes for both our partners and end-users.

Requirements

• Relevant Experience: 2–4 years in a Client Support, FinOps, or Account Management role, ideally within Fintech, PropTech, or high-growth SaaS. Experience in multifamily operations is a plus.
• Financial Literacy: Foundational knowledge of banking operations (ACH, Wires, Bank Returns) and a basic understanding of accounting principles (credits/debits and ledger reconciliation).
• Technical Aptitude: Experience navigating Property Management Systems (e.g., Yardi, AppFolio, Entrata, RealPage) with a focus on accounting or billing modules.
• Data Proficiency: Comfortable using Excel/Google Sheets for data manipulation and navigating internal admin dashboards or CRM tools (Salesforce/Zendesk).
• The "Owner" Mentality: You drive tasks to resolution and take pride in ensuring a partner’s ledger is balanced and a user’s payment is successful.
• Exceptional Precision: High degree of accuracy and "zero-error" tolerance when handling sensitive financial data.
• Resourceful Problem Solving: A natural investigator who uses internal tools and SOPs to find solutions independently, knowing exactly when to resolve and when to escalate.
• Clear Communication: Ability to translate technical or financial details into actionable, professional instructions for partners.
• Operational Resiliency: Ability to manage a high volume of tasks in a fast-paced, scaling environment without compromising quality.

Nice To Haves

• Experience in multifamily operations is a plus.

Responsibilities

• Integration & System Monitoring: Conduct daily monitoring of partner integration health dashboards to identify and resolve known error patterns. You will execute "pre-flight" checklists for new setups to ensure technical configurations align with our standard requirements, preventing downstream failures.
• Financial Ops & Resolution Execution: Own the end-to-end resolution of payment discrepancies and failed bank deposits by following established SOPs. You will facilitate the collection of updated banking details and manage the re-triggering of failed transactions to minimize financial risk.
• Product & Industry Mastery (Accounting & Ledgers): Constantly further your knowledge of Property Management System (PMS) accounting practices—specifically ledger structures, payment reconciliation and billing logic—to evaluate how to best our partners.
• Root Cause Investigation & Problem Solving: Investigate the "why" behind payment anomalies. You will move beyond identifying a failure to diagnosing whether the root cause is a technical integration error, a partner banking issue, or a ledger mismatch, executing the appropriate resolution within established playbooks.
• Cross-Functional Collaboration: Serve as a point of contact for multiple internal teams to unblock technical and financial hurdles. You will provide clear, status-level updates regarding pending payment resolutions, bank account validations, and pre-note failures to ensure organizational alignment.
• Partner & User Advocacy: Manage a high-volume queue of inbound and outbound communications, acting as a steward for the network to ensure a positive experience for every stakeholder.

Benefits

• Competitive medical, dental, and vision available from Day 1
• Company equity
• 401(k) plan with company match (our company match kicks off at the beginning of 2026)
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Flex Cares Program
• Free Flex subscription
• Competitive compensation + company equity
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed