This role involves assisting in the management of the daily operations of our delivery business, optimizing processes, and contributing to the overall efficiency of Shipt. The ideal candidate will have a solid background in operations management, excellent problem-solving skills, and the ability to work effectively within a team. This position may include working on-site in a warehouse environment, providing support to delivery partners. In this role, you will assist in overseeing and managing day-to-day operational activities to ensure smooth and efficient workflows. You will monitor and manage performance metrics to meet service-level agreements (SLAs) and address operational issues in a timely manner. Analyzing delivery operations to identify opportunities for process improvement and using data to drive continuous improvement initiatives are key aspects of the role. You will work closely with cross-functional partners to ensure alignment with operational goals and objectives and maintain high levels of retail partner satisfaction through effective communication and problem-solving. Acting as a liaison between Shipt, retailers, and delivery partners will also be a critical function. Additionally, you will be responsible for preparing and presenting regular reports on delivery performance and operational improvements, ensuring compliance with company policies and regulatory requirements, assisting in inventory and resource management, and monitoring operational costs to meet budgetary constraints. The core responsibilities of this job are outlined above; however, duties may change at any time in response to business needs.