Associate Operations Manager, CloudKitchens - Charlotte, NC

CloudKitchens • Charlotte, NC

80d • $60,000

About The Position

As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Requirements

• Operations Management: 2 years (Preferred)
• Employee Management/Assistant Management: 2 years (Preferred)
• Restaurant management: 2 years (Preferred)
• Property management: 2 years (Preferred)

Responsibilities

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage an efficient order fulfillment process and deliver excellent customer service.
• Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.
• Lead facility tours and proactively engage with restaurants as part of relationship building.
• Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities.
• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
• Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.
• Participate in planning sessions with management and peers, utilizing data to make decisions.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount
• 401(k)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees