Associate Operations Manager, B2B West

Williams-Sonoma • San Francisco, CA

431d • $86,400 - $101,500 • Remote

About The Position

The Associate Operations Manager role at Williams Sonoma is focused on providing hands-on operational project management while collaborating with various cross-functional teams. This remote position requires the individual to work PST hours and involves managing project lifecycles, ensuring timely delivery of services, and supporting regional account executives in their operational needs.

Requirements

• 1+ year of relevant work experience
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience in project management with a focus on organization of large projects
• Strong organizational skills and expertise in working with cross-functional teams
• Ability to effectively communicate to internal and external partners
• Experienced in effective time management, problem-solving, and organization skills.

Responsibilities

• Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business.
• Assist Operations in managing current projects: updating inventory playbooks, auditing B2B quotes prior to order placement, quote revisions, checking inventory status.
• Utilize Excel and WSI systems to update project statuses at the item level, ensuring timelines meet clients' delivery needs.
• Support Ops managers and cross-functional teams to provide updated project details and updates (Planning, Call Center, & Logistics).
• Manage project status in partnership with call center support team and logistics team - quoting, quote revisions, payments, keying orders and managing playbook.
• Partner with cross-functional teams to provide key operations project details and updates (Planning, Sourcing, & Logistics).
• Support Business call center support teams with 'triage' plans for customer escalations.
• Participate in account executive pipeline sales reviews.
• Execute stock checks and alternate product suggestions in partnership with the Inventory/Planning team.

Benefits

• Wellness program
• Commuter assistance
• Partner benefits
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed