Associate Network Operations Center Engineer

Calibrant Energy

128d • $70,000 - $80,000

About The Position

Calibrant Energy has an immediate need for an Associate NOC Engineer to join our world-class North American Operations team. Your primary mission as a Associate NOC Engineer will be to remotely configure, monitor and operate distributed battery, solar and other energy resources. This is a highly visible entry-level role where you will have the opportunity to solidify your understanding of our energy storage systems and will work closely with the Operations, Engineering, Product Management and Support teams. Strong process, troubleshooting and communication skills will allow you to succeed as you ramp up your skills operating our DES portfolio.

Requirements

• Bachelor’s degree in Engineering or Computer Science preferred
• 1-2 years of work experience, preferably with operations, power engineering or software engineering is a plus
• Familiarity with applications such as Salesforce, Slack, Microsoft Office Suite, SharePoint, Power BI
• Knowledge of networking protocols: SSH, SCP, FTP, TCP/IP, DNS, DHCP, VPN
• Proficiency in programming languages: Python, Flask, MySQL, HTML
• Experience with servers: Ubuntu, Apache, Flask, AWS EC2, Linux Command Line

Responsibilities

• Remotely commission and monitor battery storage systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability for Demand Response and various value streams
• Monitor and test system performance and recommend solutions to under-performing sites
• Write and maintain custom scripts and tools to increase system efficiency like creating reports, data processing and system monitoring and alerting tools
• Work with cross functional teams across the organization such as Engineering, Delivery and Operations and Field Service to resolve system issues
• Leverage agile/scrum techniques to support a Continuous Improvement culture
• Create process documentation for training purposes
• Develop and evolve operational procedures, KPI’s and other key network measurement benchmarks
• Manage work out of an internal ticketing system
• Create monthly reports to summarize progress made, process improvements and site issues that have been identified
• Monitor assigned portfolio
• Create tickets and manage case queue
• Respond to customer inquiries
• Triage sites with poor performance
• Understand standard networking practices
• Access specific site information in internal systems to support field visits
• Schedule creation, deletion and manipulation
• Available for most off hours support
• Monitor demand response dispatches
• Field checkout support for 3rd party EPC’s, O&M vendors and OEM’s

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid personal time
• Paid holidays
• Paid birthday
• Paid sick time
• Company paid short term disability
• Company paid long term disability
• Company paid life insurance
• 401k with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees