Associate - Multilingual Secure Certificate Services I

GoDaddy

15d • Hybrid

About The Position

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.
The Secure Certificate Services department is the voice behind SSL Certificates being issued by GoDaddy and Starfield Technologies. We’re looking for an Associate for the Secure Certificate Services department at GoDaddy who is passionate about building brilliant customer service experiences for our customers. As an Associate, you will gain knowledge of the certificate validation process while assisting both internal and external customers with the validation and installation of certificates. You can be an integral part in making GoDaddy the #1 SSL provider in the world.

Requirements

• Multi-lingual required. Fluent in English & Spanish
• Outstanding written and verbal communications skills, be detail oriented and a self-starter
• Enjoy working in a fast-paced, high-output, time sensitive environment
• Excellent organizational, prioritization and multitasking skills with a high attention to detail

Nice To Haves

• Fluent in Portuguese, French or German
• Track-record of delivering results and increasing responsibility in a fast-paced, fluid environment
• Knowledge of SSL product and industry, as well as PKI processes and terminology is helpful

Responsibilities

• Research components of all types of SSL certificate requests to obtain the proofs required to issue the certificate and assure secure repository of relevant data/documentation that meets company requirements for auditing and review
• Review customer documents to determine validity and applicability to the certificate requests
• Lead customers through the request and validation process required to issue their SSL certificates with the ability to explain SSL certificate policies and procedures to customers in a clear and positive manner via calls, chats and emails
• Be a certificate product expert, synthesizing insights from the market with customers’ needs and policy requirements
• Maintain department goals and performance standards
• Be confident in phone and chat with both internal and external customers

Benefits

• We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave.
• GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
• We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture).
• Have a side hustle? No problem. We love entrepreneurs!
• Most importantly, come as you are and make your own way.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees