Associate Mortgage Loan Specialist

SECU

92d

About The Position

Entry level real estate lending position with focus on development and training. The Associate Mortgage Loan Specialist position is responsible for obtaining the required knowledge and experience needed to guide current and prospective members through the real estate loan application process.

Requirements

• Must have high school diploma or GED equivalent.
• Preferred – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Attend Excel and Elevate – New Employee Training (E&E).
• Real Estate Lending Program (RELP) completed within 6 months.
• Previous SECU and/or lending experience preferred.
• Must possess the highest level of integrity and objectivity.
• Must possess excellent communication skills, both verbal and written.
• Must have strong networking and relationship development skills.
• Must be organized and meticulous.
• Must be willing to engage in ongoing training and professional development.
• Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing.
• Must be able to speak and write English fluently.
• Must understand and be dedicated to the Credit Union philosophy and work ethic.
• Must adhere to the work schedule and attendance policies established by the Credit Union.
• Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.

Nice To Haves

• Completion of all requirements of the Associate MSO position preferred, but at a minimum must learn the following quick actionable items: Notaries, Safe deposit box entrance, Opening and closing of the branch, Front desk duties, Other dual control assistance as needed, Approving Wires and Cashier’s Checks.
• Recommendation of VP/SVP for advancement to this level.

Responsibilities

• Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process.
• Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk.
• Communicate approval or denial decisions to members in a clear and professional manner.
• Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.
• Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed.
• Seek guidance for complex lending situations and approval authority from an MLS or above.
• Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information.
• Assist membership with servicing of existing mortgage and home equity loans.
• Follow up with prequalified applicants and on other leads in a timely and effective manner.
• Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower’s creditworthiness, loan amount, term and market conditions.
• Successful completion of Consumer Lending Program courses and subsequent exam is required.
• Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration.
• Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.
• Educate members on available services and make referrals for other Credit Union products and services based on their needs.
• Ensure well documented, easy to review loan application history notes within the Loan Origination System.
• Work with Lending Contact Center to provide assistance with mortgage lending calls when needed.
• Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities.
• Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice.
• Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume.
• Consumer unsecured lending as assigned.
• Answer phone and perform other clerical duties as needed.
• Complete additional tasks as assigned by management.
• Participate in additional training and continuing education to enhance knowledge of mortgage originations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees