Associate Member of Staff, Associate Systems Administrator

MEMX

129d • $60,000 - $80,000

About The Position

MEMX is searching for an Associate Systems Administrator. The Associate Systems Administrator will be responsible for managing and maintaining the company's IT network, servers, and security systems. This entry-level role will require the individual to assist in troubleshooting technical issues, implementing system improvements, and ensuring the smooth operation of the IT infrastructure. They will also be expected to learn and adhere to company policies and procedures, and work collaboratively with colleagues to solve basic problems. Training and guidance will be provided to help them develop their skills and knowledge in the field.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
• Basic understanding of IT networks, servers, and security systems
• Familiarity with troubleshooting technical issues and implementing system improvements
• Basic knowledge of networking protocols and concepts
• Strong communication skills, both written and verbal
• Ability to work collaboratively and effectively in a team environment
• Strong problem-solving skills and attention to detail

Nice To Haves

• Prior internship or work experience in an IT-related role
• Knowledge of IT infrastructure management tools
• Experience with device management platforms (Jamf, Intune, or similar MDMs)
• Exposure to Linux or Windows Server administration
• Familiarity with identity platforms (Okta, AzureAD)
• Understanding of endpoint and identity security best practices (MFA, SSL, certificate management)
• Experience with Jira or similar ticketing/project tracking systems
• Experience with enterprise device management for macOS, Windows, and iOS endpoints via MDM platforms
• Office 365 Administration (users, mail, Teams/Sharepoint)
• Okta Identity Administration (SSO, MFA)
• Scripting or automation abilities (Bash, Python, etc)

Responsibilities

• Serve as the first point of contact for IT support tickets - triage, resolve, and escalate when needed
• Manage and support endpoints throughout their lifecycle - setup, deployment, maintenance and decommissioning
• Monitor endpoint health, backups, patch compliance, and ensure alignment with company policies
• Maintain accurate hardware and software inventory records
• Assist in employee onboarding and offboarding, including provisioning devices, accounts, and access privileges
• Work with senior administrators to implement improvements, refine automation, and maintain documentation
• Apply knowledge of networking concepts (DNS, VPN, SSH, Wi-Fi) to troubleshoot and support connectivity
• Provide support for collaboration tools (Office 365, Zoom, Slack)

Benefits

• Work From Home
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off
• Generous Paid Family Leave
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees