Associate Member Advocate

01 eHealthInsurance Services, Inc. • Remote, OR

432d

About The Position

The Verification Member Advocate position at eHealth is a seasonal role focused on providing exceptional customer service to existing members during the post-enrollment journey. Advocates will handle a high volume of inbound and outbound calls, assisting members with their health insurance plans and ensuring a positive experience. This role is crucial for enhancing member satisfaction and retention, contributing to eHealth's mission of guiding consumers through their health insurance options.

Requirements

• Strong organizational, interpersonal, and communication skills.
• Previous customer service experience, preferably in a call center or similar environment.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Proficiency in using a dialer and other computer applications.
• High speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload.
• High level of integrity and customer focus.
• Comfortable with desktop computers, including knowledge of Office applications and web browsing.
• Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST.

Responsibilities

• Handle inbound customer service calls from existing members, addressing questions about their plans and resolving issues between carrier and member.
• Assist members with questions related to their current plan, explaining benefits included in their plan and how to use them.
• Answer outbound calls from a dialer and complete post-enrollment activities, helping members utilize their plan benefits.
• Accurately use the script on screen and tools provided to find client information, answer questions about members' plans, and document notes and outcomes of interactions.

Benefits

• Competitive hourly wage
• Comprehensive training and support
• A positive and collaborative work environment
• The opportunity to make a meaningful impact on our member community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed