Associate Member Advocate- March 2026 Training Program (Scottsdale, AZ)

PURE Insurance • Scottsdale, AZ

9d • $53,000 • Hybrid

About The Position

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave.

We want to be transparent about what we expect from each other. From PURE, you can expect: Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards. Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like. Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree. A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

All of the strongest relationships are a partnership- a two way street. So here’s what we ask of you: Aim to bring your best every day: you’re here because you want to be part of a team that makes a real impact and aims high. Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.1 Get comfortable being uncomfortable: we face tough moments and obstacles with a “courage over comfort” approach and a positive, solutions-oriented mindset. Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

Simply put, you'll provide exceptional service to our members during difficult times. The majority of your day will be spent taking phone calls from our members, taking first notice of loss Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us

First and foremost, PURE starts by setting you up for success! Associate Member Advocates take part in a comprehensive eight-week paid onboarding program at the start of this full-time role. This team-oriented program provides a solid foundation in PURE’s business, claims knowledge, and service skills. As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License).

PURE Insurance is a property and casualty insurance company—think homes, cars, fine art and collections—designed exclusively for financially successful individuals and families. We're dedicated to delivering an exceptional experience to our members by alleviating stress, solving challenges and removing conflict, wherever possible, from the insurance process. We are deeply committed to fostering a work environment where everyone has an equitable chance to learn, develop and succeed, and where all feel welcome, safe, and supported to do their best work and bring their whole self to PURE. Our team is comprised of empathetic, passionate and curious individuals who are #PUREproud of the work we do and milestones we achieve together. We’re constantly looking for bright individuals with ambitions as high as our own to join our community and contribute to our journey. Joining PURE means creating your own journey, too. We encourage our team members to pursue their personal passions and provide them resources and support to see them come to fruition. Learn more about our culture on LinkedIn. Interested in PURE but don’t see a role that fits? Introduce yourself and we’ll get in touch if an opportunity opens up that seems like a good match.

Requirements

• You know your way around a computer.
• You can easily switch between multiple applications to complete a task.
• Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store).
• You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

Responsibilities

• Taking phone calls from our members, taking first notice of loss
• Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust
• Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
• Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us

Benefits

• Associate Member Advocates take part in a comprehensive eight-week paid onboarding program at the start of this full-time role.
• As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License).
• This role begins with a $53,000 starting salary and is eligible for overtime.
• When you are ready to take on the next challenge, you will be considered for promotion to the next level within the Member Advocate department, Member Advocate. This usually happens within six months of your hire date at PURE. The Member Advocate promotion will give you new and increased responsibilities when helping our members through a seamless claims' lifecycle. It also includes a salary increase to $55,500, and continued overtime eligibility.
• At PURE, all employees have regularly scheduled 1X1’s with their manager.
• We also invest in our employees’ professional and personal development, so when new career opportunities become available, we look internally first.
• That’s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed