Associate, Medical Intelligence

Sun Life Financial • Baltimore, MD

62d • Remote

About The Position

The Medical Intelligence Associate is responsible for collaborating with the Medical Intelligence Analyst in a team-based workflow to identify and profile healthcare providers based on specific clinical criteria and creating a personalized report to guide a client in their decision-making for provider selection. As a Medical Intelligence Associate, your role is to conduct provider office interviews to obtain availability, insurance, and scheduling information, conduct thorough background verification for each viable provider, and summarize your findings for the Medical Intelligence Analyst. The Medical Intelligence Associate will also complete special projects as assigned to support the operations of the Medical Intelligence team.

Requirements

• High School Diploma required, Associate's Degree recommended
• Experience in the medical or behavioral health field
• Experience working in a remote environment
• Excellent verbal and written communication skills
• Excellent organizational and prioritization skills, with an interest in improving efficiency
• Strong PC skills: MS Office and Internet research experience required
• Demonstrated ability to work well in a deadline driven environment
• Ability to think quickly and respond to urgent requests and changing circumstances
• Ability to work within a team environment and communicate effectively with team members
• Ability to adapt to workflow changes and business growth in fast-paced environment
• Professional telephone etiquette and skills required
• Physical Requirements: While performing the duties of this job, the individual must be able to walk occasionally. The individual may occasionally be required to bend or stoop. The individual may occasionally be required to lift objects up to 10 pounds.

Responsibilities

• Collaborate with the Medical Intelligence and Advisory teams to creatively and strategically solve client requests
• Perform interviews with healthcare provider offices to confirm expertise, appointment availability, scheduling instructions, insurance acceptance, and more.
• Conduct thorough background verification for each viable provider
• Summarize obtained information in a form for the Medical Intelligence Analyst
• Assist Team Leads with special research or administrative projects

Benefits

• At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Enjoy a flexible, inclusive and collaborative work environment that supports career growth.
• We're proud to be recognized in our communities as a top employer.
• Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees