Associate Mechatronic Field Engineer

FANUC America Corporation•Hoffman Estates, IL

30d•$51,917 - $83,282•Onsite

About The Position

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America, we invite you to apply today! The Field Service Engineer will be responsible for providing extensive service to most commonly encountered products and problems without assistance. An intermediate-level position requiring broad technical knowledge with the regular application of advanced engineering principles, practices and techniques. Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

Requirements

Minimum of an Associates Technology or Mechatronics degree, or equivalent experience in a related field.
Minimum of 2 years in a technical customer focused/field service position.
Two-year electronic/electrical degree or four-year engineering degree, or equivalent training.
Proven technical ability and sustained overall performance of job duties with FANUC America, to the Service Engineer level core competencies.
Understanding of machine tools and their relationship to FANUC products
Advanced engineering principles, practices, and techniques
Ability to make assessments, adaptations, modifications, and repairs
Ability to learn and retain new ideas in technology and methodology quickly and completely.
Use of diagnostic tools
Decision-making ability to determine appropriate course of action
Good oral communication skills
Must have or be able to obtain a valid driver’s license.
Must be able to drive throughout the organizations service area for business as required.
Must be able to transport equipment and parts (weighing up to 75 pounds) to customer locations.

Nice To Haves

Bachelor's degree in a technical field preferred.

Responsibilities

Provide maintenance and troubleshooting service for CNCs, servo, spindle drive and motor products on most encountered products and problems without assistance.
Must repair some controls not previously trained on, and effectively repair all products trained on.
Investigate customer complaints and perform analysis to determine the cause of the problem.
Act as a liaison with the customer and provide customer support so that FANUC products are used at an optimal level.
Determine which replacement parts will be needed for service calls and ensure that they are available.
Report quality problems encountered to the appropriate manager and share information as an active team member.
Maintain all company-provided equipment, including tools and company car.
Control inventory as assigned.
Collaborate with cross-functional teams to support the design, development, and implementation of technical solutions, ensuring alignment with project goals and industry standards.
Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.
Must be available to travel as customer demands require and do so within company provided directions and guidelines.
Improve level of knowledge through active participation in self-study, on-the-job training and company training.
Able to travel by airplane to customer locations or for training purposes/ meetings as needed.