Associate, Marketplace Quality

DoorDash USA • Tempe, AZ

1d • Onsite

About The Position

About the Team The Marketplace Quality team is responsible for identifying, investigating, and mitigating negative behavior that impacts overall delivery quality. The team conducts investigations, adjudications, and deep-dive analysis across a range of quality concerns affecting our community, including identity verification, contract violations, never delivered claims, and fraud. Our goal is to enforce quality standards on the platform and ensure a safe, consistent, and high-quality experience for consumers, dashers, and merchants. About the Role As an Associate on DoorDash’s Marketplace Quality team, you will play a key role in creating, maintaining, and evolving content, resources, and processes that support Trust & Safety initiatives. You will combine strong content creation skills with project execution to translate complex policies, workflows, and findings into clear, actionable materials for internal teams and stakeholders. You will partner closely with cross-functional teams including Product, Operations, Quality Assurance, Support, and Legal to ensure Marketplace Quality resources are accurate, up to date, and aligned with business goals. Your work will help improve the Dasher experience, reduce process inefficiencies, and support operational consistency through well-structured documentation, playbooks, and communications. You are detail-oriented and comfortable zooming out to craft high-level narratives for leadership while also producing precise, tactical content for day-to-day use. You leverage data and insights to inform what content is created, how it is prioritized, and how it evolves over time. You are reliable in executing deliverables on time and thrive in a fast-paced, cross-functional environment. You will report to the Manager of Marketplace Quality Programs within the Trust & Safety organization. This role requires an in-office presence at the DoorDash corporate office in Tempe, AZ, with residency within a 50-mile commute.

Requirements

• You have experience supporting or leading projects with a strong focus on documentation, communication, or content creation
• You can work autonomously while collaborating effectively with cross-functional partners
• You are comfortable presenting information and narratives to leadership audiences
• You have experience using tools such as Salesforce and Google Sheets to support content or operational workflows
• You have some experience working with data or insights to inform decisions and storytelling
• You have worked in Fraud, Risk, Legal, or Trust & Safety environments and can communicate complex concepts clearly
• You have experience collecting, organizing, analyzing, and communicating insights through written or visual content
• You embrace AI tools in your day-to-day work to increase efficiency, support decision-making, and streamline team processes.

Responsibilities

• Develop deep expertise in DoorDash Marketplace Quality processes and translate them into clear, structured, and scalable content
• Create and maintain documentation, playbooks, process guides, and internal resources that support Marketplace Quality initiatives
• Partner with internal teams to ensure content reflects upstream and downstream impacts across workflows
• Develop subject matter expertise in Identity Verification workflows and related problem spaces , and communicate best practices through written materials
• Support high-impact projects by defining goals, documenting outcomes, and communicating progress to leadership and partners
• Own content-related workstreams within larger initiatives, ensuring accuracy, consistency, and usability
• Contribute to or independently drive initiatives end-to-end, with a strong emphasis on knowledge sharing and enablement

Benefits

• We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees