Associate, Market Operations & Customer Service

Nodal Exchange•Tysons Corner, VA

24d•$70,000 - $100,000

About The Position

Nodal Exchange is a global leader in power and environmental derivatives, providing critical price, credit, and liquidity risk management to the North American commodity and financial markets. As a pioneer in the industry, we host the world’s largest suite of environmental and locational (nodal) power contracts. Nodal Clear is Nodal Exchange’s wholly owned subsidiary clearing house. Nodal Clear utilizes a sophisticated portfolio margining approach to deliver award-winning risk protection and significant capital efficiency. True to our innovative spirit, we have developed most of our trading and clearing platforms in-house. This proprietary infrastructure fuels our business and allows us to provide the most effective risk management capabilities in the power and environmental sectors today. Nodal seeks talented and motivated applicants to support both Nodal Exchange and Nodal Clear for the following role in the DC Metro Area. Key Responsibilities Associate, Market Operations & Customer Service The Associate will be responsible for: Monitoring live operational production environment with exceptional attention to detail Assisting in the onboarding process of trading participants and clearing members Providing real-time market surveillance, monitoring all trades that come into the exchange Actively teaching and troubleshooting our operational processes and interfaces to our clients and partners Working closely with clients and partners to support new products and functionalities Becoming a subject matter expert to effectively improve and inform our platform Supporting daily, weekly, and monthly operational tasks Answering incoming calls and emails, interacting professionally with clients and partners Helping our business grow by being a passionate and engaged financial operations specialist who works with our clients reach better outcomes Learning and engaging in the latest technology that is crucial to support Nodal as a fully electronic organized marketplace Taking part in a shift rotation with other members of the team, which requires some early morning and some late evening coverage. Most daily operations take place between 9am-6pm, but the team provides earlier and later coverage through rotating shifts. As part of the shift work, occasional on-call coverage is required.

Requirements

Bachelor’s degree or higher, in Business Administration or a STEM (Science Technology Engineering Math) discipline preferred
-3 years of experience in customer-facing role, ideally in financial services
Desire to work in a fast-paced team environment
Strong communication and organizational skills
Strong real-time problem-solving skills to diagnose and triage time-sensitive technical and non-technical issues
Proficiency in MS Office Suite

Responsibilities

Monitoring live operational production environment with exceptional attention to detail
Assisting in the onboarding process of trading participants and clearing members
Providing real-time market surveillance, monitoring all trades that come into the exchange
Actively teaching and troubleshooting our operational processes and interfaces to our clients and partners
Working closely with clients and partners to support new products and functionalities
Becoming a subject matter expert to effectively improve and inform our platform
Supporting daily, weekly, and monthly operational tasks
Answering incoming calls and emails, interacting professionally with clients and partners
Helping our business grow by being a passionate and engaged financial operations specialist who works with our clients reach better outcomes
Learning and engaging in the latest technology that is crucial to support Nodal as a fully electronic organized marketplace
Taking part in a shift rotation with other members of the team, which requires some early morning and some late evening coverage.
As part of the shift work, occasional on-call coverage is required.