Associate Market General Manager

ChenMed • Tampa, FL

83d

About The Position

The Executive Director, Centers administers the day-to-day operations of multiple medical centers. The incumbent in this role is responsible for the overall performance of the operational, economical and people-related center level goals. He/She partners closely with the medical center's clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. The Executive Director, Center is an individual that, first and foremost, has a strong desire to serve others. The incumbent must be equally comfortable greeting patients in the waiting room, engaging with PCPs to further the ChenMed Way, leading a diverse staff, growing a business and owning a profit and loss budget. This service-oriented individual has a keen understanding of how serving others results in staff that is better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes.

Requirements

• Strong desire to serve others.
• Ability to manage a diverse staff and coordinate team efforts.
• Comfortable with financial statements and financial concepts.
• Experience in providing customer service in a healthcare setting.
• Ability to monitor patient flow and wait times effectively.
• Experience in conducting performance evaluations and managing team dynamics.
• Strong problem-solving skills with a focus on frugality and creativity.
• Business acumen to understand and drive new patient growth.

Nice To Haves

• Experience in a healthcare management role.
• Familiarity with Medicare and HIPAA compliance.
• Knowledge of sales and marketing strategies in healthcare.

Responsibilities

• Owns and operates an average annual budget in excess of $25M for a medical center; staffing approximately 25-40 employees and regularly servicing an average of between 12,001-24,000 patients per year.
• Manages people, coordinates and inspires the team and achieves results under challenging circumstances.
• Works comfortably with financial statements, and financial concepts, in a service organization.
• Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members).
• Oversees office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner.
• Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
• Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out.
• Addresses and resolves all customer-service or team member issues.
• Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records.
• Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership.
• Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and technology/systems resolutions before increasing costs and complexity.
• Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center.
• Demonstrates an astute sense of ownership; the successful General Center Manager will drive success of the center from all dimensions - people, finance, service, growth and outcomes, as if they owned the organization.
• Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed's family of companies' level of service exceeds all other healthcare providers.
• Performs other duties as assigned and modified at manager's discretion.

Benefits

• Great compensation.
• Comprehensive benefits.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees