Associate Manager

Lilly Pulitzer-posted about 1 year ago
Full-time • Entry Level
Sarasota, FL
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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The Associate Manager is responsible for assisting with the daily operations of the Lilly Pulitzer retail store, focusing on sales, client experience, scheduling, and safeguarding store assets. This role involves achieving sales goals, enhancing client experience, and leading a specific division within the store.

  • Achieve and exceed daily sales goals using KPI metrics.
  • Utilize company training tools and digital platforms to drive sales.
  • Provide feedback to the Store Manager to support the creation of action plans that optimize financial results.
  • Understand and embrace the overall concept of Lilly Pulitzer, including lifestyle, client, merchandise, and heritage.
  • Ensure the Lilly Pulitzer selling culture and client experience are upheld.
  • Resolve client-related issues positively, escalating to the Store Manager when necessary.
  • Oversee assigned division of responsibility and be accountable for results.
  • Communicate company emails, initiatives, and announcements to the store team.
  • Provide in-the-moment coaching with clear, concise, and actionable feedback.
  • Ensure associates participate in team selling and work toward an exceptional client experience.
  • Maintain accuracy in cash transaction management according to operating procedures.
  • Maintain visual and operational standards as set by the Visual and Retail Operations teams.
  • Safeguard the assets of the store.
  • A minimum of 2 years' experience in the fashion or retail industry.
  • Strong supervisory, communication, and customer service skills.
  • Excellent written and verbal communication skills.
  • Excellent problem-solving and decision-making skills.
  • Ability to multi-task in a fast-paced environment.
  • Proficient in Microsoft & Apple technology.
  • Prior knowledge of XStore and Tulip is a plus.
  • Ability to be on your feet and maneuver around the store during shift hours.
  • Must be able to lift up to 20 pounds.
  • Eligible for overtime pay.
  • Standard company benefits.
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