Associate Manager - Four Seasons Hotel Philadelphia

Towne Park • Philadelphia, PA

3d • $55,000 - $60,000

About The Position

The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.

Requirements

• Associate’s degree or equivalent degree preferred
• Valid driver’s license and clean driving record
• A minimum of one (1) year of related experience in hospitality
• Knowledge of Towne Park’s and site-specific preventative safety and security procedures
• Knowledge of Towne Park’s safe driving policies and procedures
• Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park
• Knowledge of Towne Park’s equipment training, policies and procedures for use in a safe and efficient manner
• Knowledge of Towne Park’s claim check, ticketing and key box training, policies and procedures
• Knowledge of Towne Park’s principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
• Knowledge of business writing, basic accounting and business metrics
• Knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
• Must be able to drive manual transmission
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
• Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
• A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety

Responsibilities

• Ensures that the guest service experience is delivered exceptionally and consistently on all shifts.
• Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate.
• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location.
• Assists Account Manager in establishing guidelines so employees understand expectations and parameters.
• Develops cohesive working relationships with the clients’ staff members.
• Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover.

Benefits

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company’s 401k retirement savings plan.
• Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree