Associate Manager, Virtual Manager (2 Positions)

T-Mobile • Kingsburg, CA

1d

About The Position

This role supports sales performance by providing real-time coaching and guidance to virtual retail sales associates. It involves conducting side-by-side sessions to improve employee interactions and managing customer escalations. The role differentiates itself by combining direct coaching with recognition efforts and quality review follow-ups. Success is measured by improved sales outcomes, enhanced customer satisfaction, and effective team development. The work impacts the organization by driving sales results and fostering positive customer experiences through skilled associate support.

Requirements

• High School Diploma/GED (Required)
• Windows (Required)
• Customer Service (Required)
• Microsoft Office (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• 1 year customer service experience (Preferred)
• 1 year sales experience (Preferred)

Responsibilities

• Provide real-time coaching and conduct side-by-side sessions to improve sales associate performance and customer interactions
• Support leadership by assisting in coaching sessions, onboarding new hires, and developing action plans for associate growth
• Maintain current knowledge of systems, products, and promotions to ensure accurate guidance and training compliance
• Manage customer escalations and recognize associate achievements to maintain service quality and motivation
• Assist in call listening and customer support to mentor associates and enhance expertise
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
• Full and part-time employees have access to the same benefits when eligible.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees