Associate Manager Tax Research and Client Chat Support
H&R Block
200d•$73,400 - $110,100
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About The Position
The Associate Manager, Tax Research is responsible for leading the daily operations of the Expert Help Chat program, ensuring exceptional service delivery and operational excellence. This role plays a key part in identifying and implementing process and system improvements, collaborating cross-functionally to drive performance and meet key business objectives. The ideal candidate is a proactive leader with a passion for client service, a strong operational mindset, and the ability to inspire and develop teams in a fast-paced environment.
