Associate Manager, Service Portfolio Manager

SC Johnson • Yorkville, WI

52d • Hybrid

About The Position

The Associate Manager, Service Portfolio Manager is a crucial role dedicated to managing and optimizing the lifecycle of services, the larger service portfolio, and offerings with a specific focus on the Common Service Data Model (CSDM) and service mapping. In this role you will ensure that all IT services are effectively cataloged, managed, and aligned with business outcomes, delivering maximum value to both the organization and end-user consumers. This role is key to the maturity and progress within a Service Delivery and IT Operations Organization.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or in related field.
• 5+yrs of experience in IT service management, service portfolio management.
• 1+ yrs of experience in ServiceNow Common Service Data Model (CSDM).
• 3+ yrs in IT service management tools (e.g., ServiceNow) and a strong understanding of ITIL processes and frameworks.
• Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full-time employment.

Nice To Haves

• ITIL certification and additional certifications in service management are preferred.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.
• Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Experience in project management and agile methodologies with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
• Capability to align IT projects with business objectives.
• Proficient with Microsoft Suite, including MS Visio and PowerPoint
• Ability to integrate emerging technologies and capabilities such as AI into the IT portfolio.
• Ensuring IT services meet user needs and enhance customer satisfaction.
• Strong problem-solving skills to address issues promptly and effectively.

Responsibilities

• Service Portfolio Management: Oversee the creation, maintenance, and optimization of the service portfolio, ensuring it accurately reflects current state.
• CSDM Implementation: Coordinate implementation and continuous improvement of the Common Service Data Model (CSDM) to ensure a standardized approach to managing service data across IT.
• Service and Service Offering Management: Manage the lifecycle of services and service offerings from inception to retirement, ensuring each service delivers value and meets performance expectations.
• Alignment with Business Goals: Ensure that all IT services and service offerings are aligned with the strategic goals of the organization, supporting business processes and objectives.
• Stakeholder Engagement: Collaborate with key stakeholders, including business units, IT teams, and external partners, to understand requirements and ensure services meet their needs.
• Continuous Improvement: Implement continuous improvement processes to enhance service quality, efficiency, and effectiveness.

Benefits

• SC Johnson’s total compensation packages are at or above industry levels.
• In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service.
• As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees