Associate Manager, Research & Insights
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About The Position
Working as part of the US CX & Insights Team, this position is responsible for executing qualitative and quantitative primary research projects to enable insight-driven business decisions within the US Life Insurance segment. This role will work with cross-functional teams and stakeholders to understand their needs, recommend and design effective research approaches, conduct the research, analyze the data, identify actionable insights and report the findings and recommendations. This position also requires working closely with research vendors to obtain both primary, syndicated, and secondary research. A successful candidate will have experience developing and conducting custom qualitative and quantitative research projects from start to finish, with a strong focus on actionable insights and reporting excellence, as results from these projects will inform the US Segment strategic decisions, solution and experience design, marketing strategies and campaigns, product development, and provide key insight into our customers.
