Associate Manager, Reg Learning Center

CVS Health • Mentor, KY

4d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Workforce Initiatives Associate Manager with no direct reports. This is not a remote opportunity must reside near Columbus, OH. This is a Hybrid role and will be in the office 4 - 5 days a week depending on need. Job Summary The Workforce Initiatives Associate Manager plays a vital role in advancing CVS Health’s purpose of helping people on their path to better health by attracting exceptional talent and building strong, lasting relationships with community partners, customers, clients, and patients. As a key member of the Workforce Initiatives team, this role leads the strategic execution and day-to-day operations of a Workforce Innovation and Talent Center (WITC), designed to provide employment and training services to underserved populations. The Workforce Initiatives Associate Manager serves as both a strategic thinker and a hands-on leader—driving workforce development goals while developing and maintaining regional collaborations and impactful partnerships with government agencies, nonprofits, and community-based organizations. Through these collaborations, the associate manager helps build sustainable talent pipelines that connect individuals to career opportunities. This role is essential in shaping a strong workforce and supporting the economic growth and well-being of the communities CVS Health serves.

Requirements

• Education: High school diploma required; bachelor's preferred
• 3+ years of related work experience
• Minimum 2 years of related work experience in retail and/or healthcare
• Experience managing workforce programs, employment services or comparable experience.
• Previous training & development experience in a healthcare/retail setting
• Demonstrated problem-solving, detail orientation, strong relationship-building skills and time management skills.
• Proficiency with Microsoft business software and ability to adapt to new systems.
• Excellent customer service and communication skills, both written and verbal.
• Must possess a valid and current driver’s license and auto insurance.
• Must be able to travel up to 20%

Nice To Haves

• Proven track record of success in developing and implementing strategic initiatives for impact.
• Strong analytical and problem-solving skills, with the ability to navigate complex systems and identify solutions.
• Excellent project management and organizational skills.
• Outstanding communication, interpersonal, and collaboration skills, with the ability to build trust and rapport with diverse stakeholders.
• Passion for workforce development and a deep understanding of the challenges and opportunities facing underrepresented communities.
• Experience building and managing collaborative partnerships within a complex ecosystem.
• Experience in Government workforce programs, retail or healthcare talent development.
• Knowledge of Pharmacy training initiatives.
• Experience in Talent Acquisition or Community Relations

Responsibilities

• Talent Pipeline Development & Community Engagement Build and maintain strategic partnerships with educational institutions, workforce development, and community organizations.
• Identify and recruit underrepresented job seekers (opportunity youth, vocational rehabilitation, military, and mature worker partnerships).
• Represent CVS Health at community workforce events, including advisory boards, and training collaborations.
• Workforce Center Operations & Training Oversee the daily management of the WITC, including scheduling, staffing, and participant engagement.
• Design and deliver career readiness training, including resume workshops, interview coaching, and industry-specific skills training.
• Identify and implement process improvements to enhance workforce training outcomes.
• Coordinate CVS hiring events and job placement services for program participants.
• Business Alignment & Strategic Leadership Develop Work closely with CVS Health business leaders to align hiring initiatives with workforce demand and maintain critical external regional collaborations and partnerships with government, non-government, and nonprofit national organizations that will and build a workforce reflective of our customers, patients and communities we serve.
• Collaborate with internal stakeholders (e.g., talent acquisition, HR, and store leadership) to drive talent pipeline success.
• Financial & Program Management Identify, develop and deliver monetary and non-monetary value through training and hiring business incentives to fill our labor needs and reduce cost.
• Track program success metrics, including hiring rates, training completions, and job placement outcomes.
• Prepare and present reports on workforce initiatives performance to leadership.
• Manage budgeting, payroll, and financial oversight for the WITC.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees