Associate Manager Pharmacy Technician

Banner Health • Chandler, AZ

2d • Onsite

About The Position

Pharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future. If you’re looking to leverage your abilities – apply today. Arizona is a year-round destination. Sunny skies and low humidity prevail 300 days a year across the state. From awesome natural wonders to culinary treats, tribal lands, vibrant cities, world-class resorts, renowned golfing and historic Western towns, there are some truly breathtaking moments to be had in the Grand Canyon State. This role of Associate Manager Pharmacy Technician will be located at Banner Health Corporate in Chandler. This position is responsible for managing 16 technicians – 13 Pharmacy Technicians, 2 Senior Pharmacy Technicians and 1 Lead Pharmacy Technician. It is a call center, so you will be expected to handle escalated customer complaints, issues and perform monthly call audits. You will also need to evaluate metrics on a monthly basis both individually in scheduled one-on-ones and for the team as a whole. You are expected to plan and communicate the task board assignments for the team in coordination with the Lead Technician and adjust it accordingly. Additionally, you will handle any audits requested from various insurance companies. Managerial experience of mid-sized teams is preferred. The schedule for this role will be Monday - Friday with slight flexibility, 8:00AM – 4:30PM as the earliest, or you can work as late as 9:00AM – 5:30PM. Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices. POSITION SUMMARY This position is responsible for leading and overseeing the technical and supportive personnel of the Department of Pharmacy Services. Ensures the functions of the technical and supportive personnel are consistent with policy and procedures. Assist in planning, directing, monitoring and evaluating the provision of distributive pharmacy services to all patient care areas. Engages in process improvement and staff development.

Requirements

• Requires current and unrestricted pharmacy technician licensure and active pharmacy technician certification licensure in the state of practice. Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.
• May be required to possess a valid driver’s license and be eligible for coverage under the company's auto insurance policy.
• Minimum of 4 yrs of Pharmacy Technician experience required.
• Must possess good organizational, problem solving and computer skills.
• Must have good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.
• Must have knowledge of computer software, particularly medication management information system software, Microsoft applications and Automated dispensing system.

Nice To Haves

• Previous supervisory experience is preferred for all practice settings.
• For Acute Care setting: Advance Pharmacy Technician certification is preferred.
• For Specialty Pharmacy setting: Healthcare and/or insurance or third-party reimbursement experience is preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Provides leadership and direction to Pharmacy Technician Staff, volunteers and technician externs and other pharmacy support staff. Promotes positive customer relations, fosters a team environment within the department and actively contributes to a supportive work environment.
• Organizes and coordinates daily activities of the Pharmacy Technician Staff, volunteers and technician externs. Schedules pharmacy staff on a routine basis to assure adequate and consistent service. Determines and assesses workflow of the pharmacy department and makes adjustments as needed. Participates in the duties of their respective pharmacy staff when workload dictates.
• Manages people resources by recruiting, selecting, hiring, orienting, training qualified candidates. Participates in performance recognition in consultation with other members of the Pharmacy leadership. Evaluates staff performance in an accurate, consistent, objective and timely manner. Communicates personnel issues to other members of the Pharmacy leadership team.
• Coordinates and maintains activities associated with Automated Dispensing Machines if applicable for job setting. Ensures reports are run and quality assurance activities are completed in a timely manner. Orders and coordinates (or assist with these activities) installation of new Automated dispensing Machines and software as needed and approved. Resolves issues related to Automated dispensing machine users and inventory control.
• Applies the principles of performance improvement consistent with the job expectations. Assists in Quality Improvement activities, Medication Utilization Evaluations and the development of Policies and Procedures. Coordinates technician meetings, participates in in-service programs, committees and other functions as appropriate.
• Assumes or delegates the duties of the Pharmacy Supply Coordinator in facilities that do not have an individual in this position. These duties include but are not limited to, inventory control, order submission, inter-departmental billing functions, recalls, return of expired medications and working with vendor representatives.
• Oversees all aspects of medication use and pharmacy staff, including (1) selection, procurement and storage, (2) dispensing, (3) monitoring of all medications utilized (4) prescription processing, (5) patient advocacy, (6) call center monitoring, (7) utilization management as applicable to the job setting. Internal customers may include Patients, Nurses, Licensed Independent Practitioners, Nursing Directors, Department Directors, Administrators, other health care team members, management at local, regional, and corporate levels for the purpose of integrating services, improving patient care and ensuring effective communication systems. External customers may include local, state, and national pharmacy organizations, Joint Commission, state Board of Pharmacy, colleagues and peers, educational institutions and pharmaceutical representatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees