Associate Manager, Merchandising, Merch Ops, Systems & Tools
About The Position
As Associate Manager, Merchandising Operations, Tools & Systems, you’ll lead the optimization, implementation, and ongoing enhancement of merchandising tools and systems that support both internal teams and brand partners. The work you do will impact beauty, as you drive operational efficiency, improve ways of working, and ensure our merchandising teams have the tools and support they need to succeed. You’ll be part of a team that’s united in beauty, supported by those who are equally passionate about operational excellence, process improvement, and enabling teams through smart systems and tools.
Requirements
- 5+ years of experience in strategy, operations, program management, merchandising operations, or a related field
- Experience leading large-scale projects, systems implementations, or operational initiatives
- Strong change management experience including communications, training, UAT, and post-launch support
- Excellent project management and organizational skills with the ability to manage multiple priorities
- Strong problem-solving skills and ability to identify process improvement opportunities
- Ability to work cross-functionally with both technical and business teams
- Strong communication and presentation skills
- High attention to detail and ability to work in a fast-paced environment
- Proficiency in Microsoft Office and project management tools such as Smartsheet or Monday.com
- Bachelor’s degree or equivalent experience
Responsibilities
- Lead the rollout and implementation of new and existing merchandising tools and systems from ideation through execution
- Manage project timelines, deliverables, recaps, and post-launch action plans to support continuous improvement
- Oversee day-to-day operations related to merchandising tools and systems and support cross-functional partners
- Develop and execute communication plans and training programs to support change management and system enhancements
- Partner with Technology teams to troubleshoot issues, identify root causes, and implement solutions
- Drive process optimization to improve efficiency, reduce manual work, and simplify ways of working
- Track project progress and provide updates to stakeholders and leadership
- Support user adoption and ensure teams are fully enabled and trained on tools and systems
- Identify opportunities to improve tools, processes, and workflows across the merchandising organization
Benefits
- Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
- We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
- You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
- Career growth is built into every role, with access to training, development, and tuition reimbursement.
- Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
- Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
