Associate Manager Infrastructure Services, Data Center - Tulsa, OK

DXC Technology•Tulsa, OK

31d•Onsite

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Location - Tulsa, OK. This position is required to perform on-site duties Monday through Friday with possible weekends and evenings depending on escalations and other business factors.

Requirements

Bachelor's degree or equivalent practical experience.
2 years of experience of leading data center technical teams within mission critical facilities.
2 years of experience in program or project management.
2 years of experience in one or more of the following areas: electrical systems, mechanical systems, controls, security monitoring, fire safety, or networking/fiber.
Must be a USA citizen or permanent resident
Proficient in Microsoft O365 tools

Nice To Haves

5 years of experience with mission-critical equipment/environments (e.g. switchgear, generators, chillers, cooling towers, air handling units, controls, security monitoring systems, fire safety systems).
Experience managing vendor relationships.
Knowledge of large-scale facility electrical and mechanical systems.
Experience managing people and teams.
Ability to lift 50 pounds
Excellent communication, people, and problem-solving skills.
Familiarity with IT equipment including servers, network switches, storage, and cabinets
Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols, and disaster recovery.
Experience working with through audits (PCI, ISO, SOC).

Responsibilities

Management of the Tulsa data center operations team.
Onboarding and training of new hires.
Interface and manage the onsite cable team, site support team, and media team to ensure daily operations is executed within quality and efficiency goals.
Performance management of all direct reports. Annual appraisals, performance improvement planning, continuous education, and mandatory training compliance of the team.
Work effectively within a matrix organization, collaborating with cross-functional partners, vendors, and internal teams to resolve issues and maintain operations.
Manage multiple data center projects from inception to completion overseeing all phases, including concept development, hardware design, installation, and testing and turnover.
Management of overall incident tickets and priority of projects.
Coordination with onsite data center facilities management for site escalations.
Assistance with data center workload placement and capacity planning.
Support of audits and tours as requested (PCI, ISO, SOC)
Assistance with new client projects, design and engineering support.
Vendor management and coordination.
Support DXC Technology Data Center IT equipment installation and removal planning activities.
Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.
Support DXC Technology's Service Management process and procedures including performing activities in the designated DXC Technology tools and ticketing systems.
Provide a completed root cause analysis report with remediation actions for incidents resulting from a failed task or preventable event in accordance with DXC standards and service level targets of this SOW.
Perform ITIL level activities related to Incident, Problem and Change
Review requests in DXC Technology tools and ticketing systems
Contribute to the creation of tickets and content in DXC Technology Tools and ticketing systems
Attend DXC Technology planning meetings to prepare for planned activity windows
Approve requests in DXC Technology tools and ticketing systems
Record activities performed in DXC Technology tools and ticketing systems
Mark requests complete in DXC Technology tools and ticketing systems
Perform problem and root cause activities related to facilities incidents
Accurately track, record, and maintain documentation related to data center systems and environments.