Associate Manager - Gaylord Opryland Resort

Towne Park • Nashville, TN

348d

About The Position

The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.

Requirements

• Associate's degree or equivalent degree preferred.
• Valid driver's license and clean driving record.
• A minimum of one (1) year of related experience in hospitality.

Nice To Haves

• Knowledge of Towne Park's and site-specific preventative safety and security procedures.
• Knowledge of Towne Park's safe driving policies and procedures.
• Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA.

Responsibilities

• Ensures that the guest service experience is delivered exceptionally and consistently on all shifts.
• Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate.
• Actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location.
• Assists Account Manager in establishing guidelines so employees understand expectations and parameters.
• Develops cohesive working relationships with the clients' staff members.
• Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover.

Benefits

• Medical, dental, and vision insurance.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• 401k retirement savings plan.
• Paid Time Off (PTO) accrual.
• Paid holidays and floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees