Associate Manager, Food and Beverage Experience

New York Racing Association•New York, NY

19d•$66,000 - $80,000

About The Position

NYRA is seeking an Associate Manager, Food & Beverage Experience to drive the culinary strategy and partner operations at Saratoga Racecourse and Belmont Park. This role is critical to delivering exceptional dining experiences that reflect the diverse culinary landscape of New York while maximizing revenue and operational efficiency. You will serve as the primary liaison between NYRA and our food service partners, overseeing partner relationships, managing a significant portion of the annual F&B budget, and ensuring seamless execution of food and beverage operations across all venues. Your responsibilities span strategic planning, procurement, vendor management, and day-to-day operational oversight—all focused on elevating guest satisfaction and driving profitability. The ideal candidate brings strong leadership capabilities, sophisticated budget management skills, and deep hospitality expertise. You thrive in fast-paced, high-volume environments and have a proven track record of managing vendor partnerships, identifying revenue opportunities, and executing complex F&B operations that delight guests.

Requirements

Customer Advocacy
Troubleshooting (Problem Solving)
Process Improvement
Telephone Skills
Record Keeping
Customer Support
Rapport Building
Food Safety Certifications
Strong Financial Understanding and Excel Proficient
Familiarity with Catering Software & Invoicing
5-10+ years of related experience required
Bachelor’s degree

Nice To Haves

Preferred experience in high volume food service

Responsibilities

Manage financial analysis of menu costing and pricing, monitor invoicing accuracy, and analyze sales data to optimize revenue and control costs.
Oversee F&B budget management and partner with vendors to track spending, identify variances, and ensure budget compliance.
Oversee food and beverage operations to ensure food quality, safety standards, and service delivery consistently meet NYRA's excellence benchmarks.
Manage internal F&B needs across NYRA departments, partnering with vendors to deliver timely and seamless service.
Serve as the primary liaison between NYRA's sponsorship team and food and beverage partners, ensuring all contractual obligations are fulfilled.
Partner with the facilities team to coordinate repairs and preventive maintenance, ensuring all F&B venues meet safety and operational standards.
Act as main point of contact for backstretch F&B operations, collaborating with vendor to provide necessary resources and ensure seamless service to racing personnel.
Works under general supervision to accomplish key tasks for the Experiences team, following best practices and techniques in order to meet organizational standards of excellence.
Provides direct support for food and beverage operations, ensuring smooth event execution and hospitality experiences.
Identifies and resolves routine guest service concerns using established protocols.
Assists in implementing service improvement initiatives by tracking guest feedback and making recommendations.
Ensures compliance with hospitality policies and procedures while maintaining service quality standards.
Acts as a resource for junior colleagues by providing guidance on standard guest service processes.