Associate Manager, Field Service New England (Field based)

Stryker • Salem, MA

3d • Onsite

About The Position

As an Associate Manager, Field Service, you will lead a diverse team of Field Technicians to develop their individual talents while driving performance within Surgical Tech/ENT. You will manage projects and drive complex initiatives forward through effective communication with internal stakeholders.

Requirements

• Bachelor’s degree required
• Minimum 6 years of relevant work experience with direct or indirect people leadership

Nice To Haves

• Vendor management experience preferred
• Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM
• Ability to effectively influence and communicate cross-functionally

Responsibilities

• Lead a regional team of Field Service Technicians with a focus on development and professional growth.
• Manage metrics to measure the growth and performance of the internal team and authorized service providers.
• Champion data analysis to drive insights and decision-making within a rapidly growing business.
• Drive complex initiatives aimed at improving operational performance, customer service and commercial partnerships.
• Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees