Associate Manager, eCommerce Site Operations - Pottery Barn

Williams-Sonoma, Inc.•San Francisco, CA

44d•$90,000 - $100,000•Onsite

About The Position

The Associate Manager, eCommerce Site Operations is responsible for overall site operations, including testing & validating website, mobile app, internal tool releases and A/B tests, and the implementation of seasonal site content. They will work with the site managers, the site director, and other cross-functional partners to ensure that all projects are completed on time and meet the highest quality standards.

Requirements

Bachelor's degree required.
Two to three years of experience in website quality assurance, project management and/or eCommerce experience.
Experience with project/story management and bug tracking tools such as JIRA, Confluence, etc. required.
Superb communication skills and can easily break down complex topics to smaller, more digestible pieces.
Excellent attention to detail and analytical skills, with the ability to identify, isolate, and replicate issues.
Flexibility and adaptability to work in a fast-paced, dynamic environment with changing priorities.
Off-schedule hours are sometimes required.
This role requires being onsite in the (provide office location) office Monday through Thursday and Friday as optional in the office

Nice To Haves

Content management system experience preferred.
Experience with a product management tool preferred.
Knowledge of GitHub is a plus.
General understanding of web technologies like HTML, CSS, and JavaScript.

Responsibilities

Coordinate and administer ongoing front-end user acceptance testing (UAT) of end-to-end customer experiences for various project releases, major site launches, and A/B tests.
Execute test cases to identify defects, inconsistencies, and areas for improvement.
Document and report bugs, errors, and other issues discovered during testing, utilizing bug tracking software. Continue managing them to resolution.
Collaborate with cross-functional teams including developers, designers, and product managers to ensure timely resolution of issues.
Manage implementation of front-end optimization projects from end-to-end, partnering with cross-functional teams to ensure on-time delivery.
Proactively review performance data and analytics following the launch of optimization projects, using insights to identify trends, recommend improvements, and guide future iterations.
Lead implementation of a new internal product management system, and manage maintenance, new features and optimization.
Demonstrate an ability to take ownership of key areas of the website.
Use a CMS to build webpages and launch content for marketing, merchandising, etc. as needed.
Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering on solutions.

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series