Associate Manager, eCommerce Site Operations - Pottery Barn

Williams-Sonoma • San Francisco, CA

66d • $80,000 - $90,000

About The Position

The Associate Manager, eCommerce Site Operations is responsible for overall site operations, including testing & validating website, mobile app, internal tool releases and A/B tests, and the implementation of seasonal site content. They will work with the site managers, the site director, and other cross-functional partners to ensure that all projects are completed on time and meet the highest quality standards.

Requirements

• Bachelor's degree required.
• Two to three years of experience in website quality assurance, project management and/or eCommerce experience.
• Experience with project/story management and bug tracking tools such as JIRA, Confluence, etc. required.
• Content management system experience preferred.
• Experience with a product management tool preferred.
• Knowledge of GitHub is a plus.
• General understanding of web technologies like HTML, CSS, and JavaScript.
• Superb communication skills and can easily break down complex topics to smaller, more digestible pieces.
• Excellent attention to detail and analytical skills, with the ability to identify, isolate, and replicate issues.
• Flexibility and adaptability to work in a fast-paced, dynamic environment with changing priorities.

Nice To Haves

• Experience with a product management tool preferred.
• Knowledge of GitHub is a plus.

Responsibilities

• Coordinate and administer ongoing front-end user acceptance testing (UAT) of end-to-end customer experiences for various project releases, major site launches, and A/B tests.
• Execute test cases to identify defects, inconsistencies, and areas for improvement.
• Document and report bugs, errors, and other issues discovered during testing, utilizing bug tracking software. Continue managing them to resolution.
• Collaborate with cross-functional teams including developers, designers, and product managers to ensure timely resolution of issues.
• Manage implementation of front-end optimization projects from end-to-end, partnering with cross-functional teams to ensure on-time delivery.
• Proactively review performance data and analytics following the launch of optimization projects, using insights to identify trends, recommend improvements, and guide future iterations.
• Lead implementation of a new internal product management system, and manage maintenance, new features and optimization.
• Demonstrate an ability to take ownership of key areas of the website.
• Use a CMS to build webpages and launch content for marketing, merchandising, etc. as needed.
• Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering on solutions.

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees