Associate Manager- Customer Success - Dallas, TX

Photon Career Site

89d

About The Position

The position involves managing client relationships and driving business development for a portfolio of accounts, particularly focusing on Fortune 100 customers. The role requires overseeing the entire opportunity management cycle from prospecting to closing deals, ensuring client delivery assurance through collaboration with various stakeholders, and maintaining high customer satisfaction scores. Additionally, the position entails account planning, governance, and P&L responsibility, with a strong emphasis on profitable growth and project execution.

Requirements

• A minimum of 8 years of experience in a client-facing role or account leadership role in IT professional services or management consulting.
• Experience leading diverse teams and collaborating in a multi-cultural environment.
• Strong experience with the global service delivery model.
• Bachelor’s Degree or equivalent combination of education, training, and experience.
• Strong sales, relationship management, and account management experience.
• Track record of interacting and building relationships with C-level client contacts.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication, and presentation skills.
• Wide variety of IT and business consulting engagement experience.

Responsibilities

• Manage client relationships and build portfolio.
• Own the opportunity management cycle: Prospect-Evaluate-Propose-Close.
• Collaborate with all delivery stakeholders to ensure fulfillment of commitments to the client.
• Create the account plan including required relationships, opportunities to pursue, and price decisions.
• Own P&L responsibility for Fortune 100 customers.
• Drive profitable growth of account relationships by identifying and overseeing new, renewal, and expansion opportunities.
• Manage the portfolio of projects and guide the delivery team for successful execution.
• Grow revenue at existing key accounts and mine new accounts and customers.
• Interact with Pre Sales, Solution Managers, Delivery Managers, and Technical Architects to get the work done.
• Take ownership of key metrics such as Project Profitability and Revenue growth.
• Ensure bottom line accountability for Governance and Customer Satisfaction in project interactions.
• Review performance metrics of the account with delivery, operations, and finance teams regularly.
• Maintain customer satisfaction score of 4.0 and above with overall project revenue of 500K-1 million per month.
• Initiate and deliver projects in conjunction with dedicated or shared Delivery Managers.
• Evaluate team performance fairly and eliminate constraints towards success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees