Associate Manager, Customer Strategy
About The Position
Faro aims to improve lives by helping life sciences companies design optimal clinical trials. Our AI-powered software platform optimizes and orchestrates complex clinical development by providing powerful insights into trial design and outcomes. Faro empowers researchers to design more intelligent trials, reduce development costs, and accelerate milestones with better patient experiences. Faro is a mission-driven company seeking world-class people who share our passion for improving drug availability and patient outcomes through better clinical trial design. We pride ourselves on a vibrant, inclusive, and growth mindset-oriented culture. Faro offers competitive compensation, equity, and benefits, including flexible working hours and generous time off. Remote employees work from home and visit the main office in San Diego for team events and in-person collaboration. The Opportunity We are seeking an Associate Manager or Manager to join our growing Customer Strategy team. This role is ideal for an early-stage life sciences consultant, strategist, or customer-facing professional ready to build their leadership skills and grow into a strategic advisor role. In this role, you will support the delivery of high-impact projects for pharmaceutical and biotech companies, helping them leverage Faro's platform to modernize trial design, improve internal ways of working, and realize measurable value. You’ll work alongside experienced team members and cross-functional partners, gaining exposure to strategic customer work, enterprise transformation, and digital health innovation.
Requirements
- ~4 years of experience in management consulting, customer success, or project delivery in life sciences or healthcare
- Understanding of pharmaceutical R&D, clinical development, or protocol design
- Experience supporting multi-stakeholder projects in a fast-paced, cross-functional setting
- Excellent communication and interpersonal skills, both written and verbal
- Highly organized with strong attention to detail and ability to manage multiple workstreams
- Growth mindset and comfort with ambiguity; excited to learn and grow into strategic ownership
Nice To Haves
- Exposure to SaaS platforms or digital transformation initiatives
- Familiarity with trial design tools, patient centricity principles, or AI in clinical development
- Change management experience or training
Responsibilities
- Support day-to-day execution of customer projects and programs
- Track timelines, coordinate project milestones, and maintain documentation and meeting records
- Ensure high-quality deliverables and consistent communication with internal and external stakeholders
- Assist in identifying and refining customer objectives, success metrics, and adoption pathways
- Contribute to presentations, workshop materials, and value realization documentation
- Participate in customer meetings and help translate inputs into actionable next steps
- Work closely with Sales, Product, and Customer Experience teams to ensure seamless customer delivery
- Provide input to internal teams based on customer needs, use cases, and feedback
- Help build internal tools, templates, and best practices to support scaled delivery and repeatability
- Contribute to internal knowledge sharing and playbook development
Benefits
- Health care plan (Medical, Dental & Vision)
- Retirement plan (401k)
- Life insurance (Basic)
- Short term and long term disability
- Paid time off: flexible vacation policy; paid sick days & public holidays observed
- Continuous training & development with up to $1000/year reimbursed fees subject to manager approval
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
