Associate Manager, Corporate QA Process

The J.M. Smucker Co.•Orrville, OH

2d•Hybrid

About The Position

Your Opportunity as the Associate Manager, Corporate Quality Assurance Process Lead and coordinate product complaint trend analysis and work with the corporate and plant teams to resolve complaints. Additionally, you will be the main contact responsible for creating, maintaining and providing customer-level documentation to our Sales teams. Location: Orrville, Corporate Office Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Manage the customer complaint process, including coordinating investigations with manufacturing plants, preparing formal responses, and partnering with Sales and Customer Logistics teams to ensure timely and accurate communication back to the customer Support manufacturing plants with responses to consumer complaints and analyze consumer samples received from the Away From Home Team to provide written responses Analyze all complaint data and provide monthly reports to manufacturing locations. Watch trends in quality issues using the complaints reporting dashboards and communicate to manufacturers, as needed Serve as a SharePoint Library Administrator Oversee the non-GMO product recertification process, including coordinating with internal teams, verifying compliance documentation, and ensuring timely submission to maintain certification status Assist corporate teams by managing QA inquiries in customer documentation and questionnaires, ensuring timely and accurate responses while minimizing impact on plant resources Co-Manage quarterly calls with the QA managers to review quality improvements and consumer complaint evaluations Facilitate product cuttings for the department Participate on the Corporate QA Crisis Team to provide leadership and expertise during urgent quality events Provide support to the manufacturing plants Audit Prodika Systems The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: Bachelor's degree is required; a Food Science or related scientific degree is preferred Minimum 2-3 years of experience in food manufacturing environment with QA or Food Safety experience preferred Minimum 3-5 years progressive experience QA/Food Safety Preventive Controls Qualified Individual (human or animal food) or HACCP experience is preferred Additional skills and experience that we think would make someone successful in this role: Solid working knowledge of quality assurance, food manufacturing, packaging, processing, and distribution Strong ability to work in cross-functional & team-oriented environment with multiple disciplines Detail and process oriented, with strong problem resolution abilities Proven capabilities in project management Self-starter; take charge, positive & proactive attitude Easily understand & follow directions Ability to lead several projects altogether and concurrently Strong computer skills (Excel, Word, PowerPoint, Power Aps, Specification management system like Prodika, SharePoint, EtQ, etc.) Ability to communicate clearly within the organization and externally Excellent written and verbal communication skills High emotional intelligence and ability to work with ever changing conditions Learn more about working at Smucker: Our Total Rewards Benefits Program Our Continued Progress on Inclusion, Diversity and Equity Our Thriving Together Philosophy Supporting All Impacted by Our Business We are a community of passionate, talented professionals committed to making food people and pets love while supporting all those who count on our business. We celebrate the uniqueness of each individual, promote their development and growth and ensure effective collaboration and continued productivity to drive the success of our organization. You deserve a positive and encouraging work environment. One that allows you to deliver your best work and become your best professional self. That is exactly what you will find at Smucker. Inspired by our unique culture, we are determined to support every employee holistically by meeting their physical, emotional and financial needs through: Our Total Rewards benefits Continuous opportunities to learn, grow and develop Our continued progress to become an inclusive and diverse organization. We are taking meaningful steps to enhance the inclusivity of our workplace and the diversity of our organization. Learn more We believe success is driving business growth while also helping those associated with our Company thrive. Learn more The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.

Requirements

Bachelor's degree is required; a Food Science or related scientific degree is preferred
Minimum 2-3 years of experience in food manufacturing environment with QA or Food Safety experience preferred
Minimum 3-5 years progressive experience QA/Food Safety Preventive Controls Qualified Individual (human or animal food) or HACCP experience is preferred

Nice To Haves

Solid working knowledge of quality assurance, food manufacturing, packaging, processing, and distribution
Strong ability to work in cross-functional & team-oriented environment with multiple disciplines
Detail and process oriented, with strong problem resolution abilities
Proven capabilities in project management
Self-starter; take charge, positive & proactive attitude
Easily understand & follow directions
Ability to lead several projects altogether and concurrently
Strong computer skills (Excel, Word, PowerPoint, Power Aps, Specification management system like Prodika, SharePoint, EtQ, etc.)
Ability to communicate clearly within the organization and externally
Excellent written and verbal communication skills
High emotional intelligence and ability to work with ever changing conditions

Responsibilities

Manage the customer complaint process, including coordinating investigations with manufacturing plants, preparing formal responses, and partnering with Sales and Customer Logistics teams to ensure timely and accurate communication back to the customer
Support manufacturing plants with responses to consumer complaints and analyze consumer samples received from the Away From Home Team to provide written responses
Analyze all complaint data and provide monthly reports to manufacturing locations.
Watch trends in quality issues using the complaints reporting dashboards and communicate to manufacturers, as needed
Serve as a SharePoint Library Administrator
Oversee the non-GMO product recertification process, including coordinating with internal teams, verifying compliance documentation, and ensuring timely submission to maintain certification status
Assist corporate teams by managing QA inquiries in customer documentation and questionnaires, ensuring timely and accurate responses while minimizing impact on plant resources
Co-Manage quarterly calls with the QA managers to review quality improvements and consumer complaint evaluations
Facilitate product cuttings for the department
Participate on the Corporate QA Crisis Team to provide leadership and expertise during urgent quality events
Provide support to the manufacturing plants
Audit Prodika Systems