Associate Manager, Client Services

Kargo•New York, NY

8h•$68,000 - $77,000•Onsite

About The Position

Kargo is looking for an Associate Client Services Manager who will assist in managing client-facing relationships on post-sale direct or programmatic accounts, providing white-glove service through campaign management, building client rapport, and ensuring client retention and growth through upsell opportunities. In addition to client communication, this person assists as a liaison across internal departments to manage end-to-end execution and work harmoniously with sales on a shared book of business to drive brand strategy.

Requirements

1+ years experience in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying/AdOps)
MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)
High attention to detail, proactive and solution-oriented
Thrives in a team environment and collaborates well with others
Strong verbal and written communication skills with the ability to deliver well-positioned presentations
Organizational skills with the ability to use available resources to reach solutions
Able to multitask and prioritize based on account tier and urgency daily
Strong analytical skills to deliver reporting insights
Bachelor’s degree or equivalent experience

Nice To Haves

Familiarity with industry jargon and media metrics is preferred

Responsibilities

Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
Assist in day-to-day relationships and all phases of a direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
Assist in identifying client needs and implement strategic solutions to help drive partnership
Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
Analyze and deliver reporting, insights, and results to clients
Identify and generate client outreach for incremental, upsell, and renewal opportunities
Assist in troubleshooting direct and programmatic campaigns or delayed revenue before routing for escalation if prompted
Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
Partner with more Senior members of the CS team to foster strategic growth