Answer Financialposted about 2 months ago
$45,000 - $50,000/Yr
Full-time • Manager
Hybrid • Los Angeles, CA
Insurance Carriers and Related Activities

About the position

Answer Financial is looking for an Inside Sales Associate Manager to lead a team of licensed insurance agents. You will coach, motivate, and drive your team to hit production goals, quoting and selling personal lines insurance while delivering top-tier service to our customers. This is a high-impact leadership role where you will directly influence sales performance and customer experience. If you have a proven track record in sales management and are ready to take your career to the next level, we want to meet you.

Responsibilities

  • Maintain a strong working knowledge of sales center metrics/reporting and monitor results daily.
  • Provide guidance, training, and counseling to new hire Agents to support them through the learning curve to become effective producers in an acceptable timeframe.
  • Coach team members by monitoring live and recorded calls. Create individual plans to improve sales and quality and follows through at subsequent coaching sessions.
  • Manage a team of licensed sales agents responsible for quoting and selling insurance products. Lead and motivate the team to meet and exceed production goals.
  • Effectively manage associate experience and performance issues, involving HR when appropriate, properly documenting, and appropriate counseling, as needed.
  • Provide timely responses to customer complaints, inquiries, and e-mails.
  • Ensure attainment of sales center goals.
  • Help to identify training opportunities, support call center sales program initiatives, to include system modification and reference materials.

Requirements

  • 5 years' experience managing a team of licensed sales agents.
  • Bilingual (English and Spanish) is a plus! Must be fluent, speaking, reading, and writing.
  • Ability to effectively build and sustain productive sales teams.
  • Demonstrated strong analytical skills with ability to diagnose and resolve issues.
  • Excellent verbal and written communications skills.
  • Strong passion for coaching and training for success.
  • Ability to present ideas, topics and facilitate discussions with stakeholders.
  • Proficiency in the use of computers within Windows, MS Office, and Internet environments.
  • Strong leadership skills with the ability to engage and motivate others to achieve sales targets.

Nice-to-haves

  • College degree (preferred).
  • Active Property & Casualty insurance license or obtain licensure within set timeframe.

Benefits

  • Company matched 401(k) plan
  • Generous paid time off
  • Connectivity stipend
  • Pension eligibility
  • Tuition reimbursement
  • Day one health benefits
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