Associate Manager B2B Sales

CNX • Nashville, TN

107d

About The Position

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction. Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date. Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities. Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members. Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories. Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market. Be a point of escalation for our clients and respond promptly to any issues. Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed. Work with client contact on reporting and forecasting. Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs). Work with client contact on reporting and forecasting. Coordinate team incentives and Sales Performance Incentive Funds. Partner and build business relationships with all partners to ensure customer expectations are met.

Responsibilities

• Oversee the management of the team(s) supporting accounts to drive revenue and business growth.
• Lead a sales team(s) and drive team performance through customer success motions.
• Manage, build, and develop strategic client relationships.
• Achieve specific business targets and meet assigned performance targets.
• Provide accurate ongoing sales forecasting and ensure CRM data accuracy.
• Remove roadblocks and help the team resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity.
• Conduct weekly performance reviews and coaching sessions with team members.
• Analyze data, performance, and customer experience trends.
• Stay current on developments in client services and market trends.
• Be a point of escalation for clients and respond to issues promptly.
• Maintain communication with Sales Director and external clients.
• Work with client contact on reporting and forecasting.
• Ensure team understanding of operating plan targets and client performance targets.
• Coordinate team incentives and Sales Performance Incentive Funds.
• Build business relationships with partners to meet customer expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees