Associate Manager, Advanced Client Solutions (Annuities)

Prudential Financial•Shelton, CT

23h•$89,000 - $147,000•Hybrid

About The Position

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career—while growing your skills and advancing your profession at one of the world’s leading financial services institutions. As the Associate Manager, Advanced Client Solutions (ACS), you will lead the day-to-day operations of a team supporting the Annuities business while actively driving transformation, change adoption, and the use of AI-enabled capabilities to modernize problem resolution. This role is designed for a people leader who can balance operational excellence with continuous improvement, innovation, and future-state delivery across ACS. Work Arrangement The current EWA for this position is Hybrid or Fully Virtual. While this role does not require regular on-site presence, there may be occasions where you are required to be on-site at a Prudential office based on business needs.

Requirements

Passion for delivering top-tier service while driving modernization and innovation in a complex operational environment.
Strong relationship management skills with ability to influence key stakeholders and partners across the business to drive reach outcomes.
Supervisory and/or mentoring experience, with the ability to lead teams through change.
Demonstrated experience supporting or leading process transformation, change initiatives, or technology adoption.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, evolving environment.
Ability to analyze data, identify trends, and translate insights into actionable improvements.
Excellent written and verbal communication skills, with the ability to clearly explain change and influence adoption.
Proficiency in Excel and experience working with large data sets.
Flexibility in work hours and a consistent record of meeting or exceeding performance expectations.

Nice To Haves

Solid understanding of annuity products and supporting systems strongly preferred.

Responsibilities

Driving Transformation & Change
Lead transformation initiatives across ACS by identifying opportunities to simplify workflows, reduce manual effort, and improve consistency, accuracy, and cycle time.
Act as a change leader, ensuring associates understand, adopt, and effectively use new processes, tools, and ways of working.
Partner with Technology, New Business, Post-Issue, Sales, and Control teams to implement future-state solutions that improve client, advisor, and employee experience.
Monitor outcomes of change initiatives using data, trends, and feedback to continuously refine and optimize performance.
AI Enablement & Data-Driven Leadership
Champion the responsible adoption of AI-enabled tools and automation to support faster, more consistent decision-making and improved case resolution.
Support validation, implementation, and ongoing enhancement of AI solutions in alignment with business goals, compliance standards, and operational risk expectations.
Leverage reporting, analytics, and trend analysis to identify root causes, inform enhancements, and provide actionable insights to leadership.
Foster a culture of innovation, curiosity, and continuous learning, encouraging associates to embrace technology-enabled ways of working.
Operational & People Leadership
Plan, direct, supervise, and evaluate daily workflow to ensure service levels, quality standards, and production targets are consistently met or exceeded.
Organize and prioritize associate workloads to deliver efficient, high-quality service aligned with established policies and procedures.
Provide full supervisory oversight, including hiring, performance management, coaching, mentoring, and development.
Effectively manage and influence relationships across key stakeholders to manage territories and provide solution support with a strong focus on building trusted, collaborative partnerships with Sales.
Support associates with technical guidance, escalations, and complex or sensitive cases while reinforcing risk-smart decision-making.

Benefits

Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

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