Associate LER Specialist, Law Enforcement Response Team

Amazon • Arlington, VA

10d • Onsite

About The Position

Are you energized by challenges that make others step back? Do you stay cool
under pressure while managing competing priorities? Then come join Amazon's Law
Enforcement Response (LER) team as a Specialist, where you'll play a vital role
in bridging the gap between law enforcement agencies and Amazon's commitment to
security and customer privacy. In this full-time, in-office position, you'll
manage and respond to global law enforcement requests, primarily from U.S. and
European agencies, while expertly balancing urgent priorities and assessing
operational and business risks.

The role combines analytical thinking with strategic decision-making as you
process sensitive information through subpoenas and search warrants. Success in
this position requires having an eagle eye for detail while keeping the bigger
picture, finding satisfaction in untangling the seemingly impossible, navigating
ambiguous territory with confidence and precision, and rock-solid communication
abilities. You'll collaborate and interact with many different Amazon’s business
teams and engage with international law enforcement agencies, making cultural
awareness and diplomatic communication essential. The ideal candidate brings a
balanced approach to managing multiple priorities, demonstrates sound judgment
in complex situations, and maintains exceptional attention to detail while
upholding the highest standards of customer data privacy and security
compliance.

Requirements

• Knowledge of the ethical considerations surrounding AI in the legal context, such as confidentiality, accuracy, and bias prevention
• Bachelor's degree or equivalent
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Experience managing and coordinating multiple projects simultaneously
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Knowledge of criminal justice processes, including understanding of legal documents (subpoenas, search warrants, court orders) and law enforcement request procedures.
• Proven capacity to manage numerous complex and time-critical law enforcement requests simultaneously.

Nice To Haves

• Speak, write, and read fluently in Spanish
• 1+ years of legal experience
• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience building and growing relationships with internal and external partners
• Prior experience engaging with law enforcement personnel, and/or experience in law enforcement
• Proven capacity to manage numerous complex and time-critical law enforcement requests simultaneously.

Responsibilities

• Evaluate and process law enforcement requests with meticulous attention to detail, ensuring compliance with legal requirements and Amazon's policies requiring strategic thinking and swift, accurate judgment during and outside of business hours..
• Expertly utilize multiple internal tools and systems to compile, analyze, and deliver accurate information while maintaining adherence to strict confidentiality standards.
• Help drive continuous improvement by identifying patterns, trends, and opportunities to enhance operational efficiency in request processing. You will also contribute to policy development and process refinement, focusing on scalability and operational excellence.
• Communicate effectively and professionally with law enforcement personnel, Amazon employees, and other stakeholders, always maintaining the highest standards of discretion.
• This role involves exposure to sensitive and potentially disturbing content, including graphic images, videos, audio recordings, and offensive or derogatory language.
• Specialists rotate on-call duties every 10-12 weeks, responding to emergency law enforcement requests during weekdays (7:00 AM - 10:00 PM PST) and overnight shifts on weekends.

Benefits

• Amazon package will include sign-on payments and restricted stock units (RSUs).
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level