Associate Laboratory Customer Service Representative

Northwell Health

About The Position

Aids customer service through the delivery of information to clinicians, hospitals, other clients and staff of Core Laboratories. Provides telephone coverage, both inbound and outbound, with the ability to convey information and answer questions involving relatively complex laboratory issues. Accesses and enters information into the Laboratory computer systems. Job Responsibility Conforms to departmental productivity standards for each function performed by the client services department. Demonstrates courtesy and professionalism on the telephone while adhering to the guidelines of first call resolution. Provides verbal, printed, and faxed results requested by clients via telephone. Calls critical and cancelled results to clients and notifies clients of problem specimens in a timely manner. Understands how to accurately access and enter information into the laboratory computer systems. Completes and maintains records and logs in a manner that demonstrates compliance and careful record keeping, i.e., call templates, add-on forms, untransmitted reports, etc. Coordinates and acts as liaison between clients and core laboratories staff. Demonstrates awareness of and compliance with HIPPA regulations. Promotes positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines; works collaboratively and is respectful of others; remains flexible in the event that responsibilities need to be temporarily changed due to scheduling problems. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Requirements

High School Diploma or equivalent required.
0-1 years of relevant experience, required.

Responsibilities

Conforms to departmental productivity standards for each function performed by the client services department.
Demonstrates courtesy and professionalism on the telephone while adhering to the guidelines of first call resolution.
Provides verbal, printed, and faxed results requested by clients via telephone.
Calls critical and cancelled results to clients and notifies clients of problem specimens in a timely manner.
Understands how to accurately access and enter information into the laboratory computer systems.
Completes and maintains records and logs in a manner that demonstrates compliance and careful record keeping, i.e., call templates, add-on forms, untransmitted reports, etc.
Coordinates and acts as liaison between clients and core laboratories staff.
Demonstrates awareness of and compliance with HIPPA regulations.
Promotes positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines; works collaboratively and is respectful of others; remains flexible in the event that responsibilities need to be temporarily changed due to scheduling problems.
Performs related duties as required.