Associate Lab Support Coordinator

PerkinElmer • Collegeville, PA

68d

About The Position

The position is located in Collegeville, Pennsylvania, and involves serving as a point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities. The role requires close collaboration with other teams to deliver lab support services effectively. Responsibilities include coordinating the daily lab environment, notifying the inventory team of shortages, supporting waste removal, acting as a liaison for third-party vendors, and engaging with stakeholders to resolve issues. The position also involves maintaining safety standards, providing updates to lab users, and ensuring compliance with Good Documentation Practice.

Requirements

• High School Diploma or equivalent and 1-2 years' experience in a customer facing role.

Nice To Haves

• 2+ years' experience in a customer facing role within a scientific environment.
• Professional Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain).
• Basic understanding of GLP/GxP and/or experience working in a compliance driven environment.
• Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles.
• Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
• Basic knowledge of Occupational Health and Safety.

Responsibilities

• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
• Work closely with other teams to seamlessly deliver lab support services.
• Help coordinate the working lab environment daily and notify inventory team of shortages in point of use cabinets including but not limited to glassware, lab coats, PPE, consumables.
• Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide area walkthrough for new members of customer staff and visitors.
• Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
• May be required to cross-train and provide back-up to other lab support areas in their lab.
• Complete relevant paperwork according to principles of Good Documentation Practice.
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Demonstrates appropriate use of office equipment/software after training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees