Associate Lab Support Coordinator

PerkinElmer, Inc.•Upper Providence, PA

33d•$51,000 - $54,000•Onsite

About The Position

Job Responsibilities: Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities. This role will work closely with other teams to seamlessly deliver lab support services. Help coordinate the working lab environment daily and notify inventory team of shortages in point of use cabinets including but not limited to glassware, lab coats, PPE, consumables. Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors. Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits. Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary. Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory. Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab. Provide updates and timely communication to lab users on service work requests. Provide area walkthrough for new members of customer staff and visitors. Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service. May be required to cross-train and provide back-up to other lab support areas in their lab. Complete relevant paperwork according to principles of Good Documentation Practice. Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions. Demonstrates appropriate use of office equipment/software after training Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time

Requirements

Self-motivated and ability to work under pressure to balance conflicting deadlines
Good interpersonal, written, and verbal communication skills
Ability to follow oral and written directions.
Technical problem-solving skills and attention to details.
Excellent customer service skills complemented by an ability to listen to and interpret client requests.
Initiative driven with proactive skill set to improve processes.
Ability to read and interpret chemical labeling and hazardous signage.
Good Documentation Practice.
Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel
High School Diploma or equivalent and 1-2 years' experience in a customer facing role

Nice To Haves

2+ years' experience in a customer facing role within a scientific environment.
Professional Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain)
Basic understanding of GLP/GxP and/or experience working in a compliance driven environment.
Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
Basic knowledge of Occupational Health and Safety

Responsibilities

Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
This role will work closely with other teams to seamlessly deliver lab support services.
Help coordinate the working lab environment daily and notify inventory team of shortages in point of use cabinets including but not limited to glassware, lab coats, PPE, consumables.
Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
Provide updates and timely communication to lab users on service work requests.
Provide area walkthrough for new members of customer staff and visitors.
Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
May be required to cross-train and provide back-up to other lab support areas in their lab.
Complete relevant paperwork according to principles of Good Documentation Practice.
Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
Demonstrates appropriate use of office equipment/software after training
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment