Associate L&D Analyst

Redsail Technologies • Shreveport, LA

98d • Remote

About The Position

The Associate Learning & Development Analyst serves as a key contributor to RedSail Technologies' employee education initiatives, focusing on leveraging tools to identify data patterns in Support cases and call transcripts, identifying opportunities for reducing case volume via employee upskilling, proposing specific learning objectives and metrics, drafting relevant content, and analyzing the impact of the education. The Analyst will leverage AI-driven tools to create simulations, score outcomes, and propose improvements, ensuring our hardware and software solutions deliver exceptional customer value. Positive collaboration and analytical insight are critical to driving employee performance and satisfaction. This role also supports change management activities such as planning waves of persona-based training.

Requirements

• Bachelor's degree in STEM field required
• Strong oral and written communication skills
• Strong interpersonal, active listening, and collaborative skills needed to work with cross functional teams
• Strong analytical and problem-solving skills, including the ability to think creatively to identify data patterns and resolve training gaps related to the Company's products and services quickly and effectively
• Ability to work as part of a team and collaborate effectively with coworkers
• Working knowledge of Microsoft Office suite of products
• Ability to write clear, concise, and factual notes or reports regarding research findings or training interactions
• Self-motivated to become more knowledgeable about the Company's products and services, as well as customer experience and training technologies
• Proven ability to balance, prioritize, and organize multiple tasks
• Possess flexibility in scheduling to allow for occasional after-hours work
• Ability to prioritize and complete all work tasks with minimal supervision
• High level of professionalism and strong personal interaction skills
• Extremely curious and inquisitive, with a resourceful mindset and not afraid to ask questions

Nice To Haves

• Preferred but not required, learning and development or research analysis with customer experience tools in a SaaS, or hardware/software company, or experience in post-sales support (Implementation or Support), or using tools for simulations

Responsibilities

• Research, evaluate, and utilize customer experience tools such as Microsoft Dynamics 365 Customer Experience, Omnichannel with Copilot, Synthesia, Mursion, ConvergedHub.ai, Sanas.ai, Sagility Birch.ai, Sagility Facets, Sagility Speech Analytics, Power Pages, Zapier, and Pendo
• Identify patterns in post-sales data (Implementation and Support) to recommend employee upskilling opportunities that improve performance and customer satisfaction
• Propose measurable learning data points (e.g., resolution scores, learner retention metrics) to track training effectiveness and align with business goals
• Draft training content, including scripts, quizzes, and interactive modules

Benefits

• Remote work option
• Access to RedSail in-office communities if located in Spartanburg, Shreveport, Irving, or Pittsburg

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree